Updated January 2026 · LGPD

Ddu55 Privacy Policy – How We Protect Your Personal Data

At ddu55, privacy is not a formality. Your personal data is handled with genuine care, in full compliance with the LGPD, and never shared with third parties for commercial purposes without your consent. We explain everything clearly, right here.

What this policy covers
  • What data we collect and why
  • How your data is stored and protected
  • Who we share information with
  • Your rights under the LGPD
  • Cookies and tracking
  • How to exercise your rights

Our Commitments to Your Privacy

Six principles that guide how ddu55 handles your data — in practice, not just on paper

LGPD Compliance

Ddu55 operates in full compliance with Brazil's General Data Protection Law (Lei nº 13.709/2018 — LGPD). Every piece of data collected has a defined legal basis — consent, contract performance, or legal obligation — and no data is processed without justification.

End-to-End Encryption

All communications between your device and ddu55's servers are protected by SSL/TLS encryption. Your banking details, CPF, and Pix payment information are never transmitted as plain text.

Zero Data Selling

Ddu55 never sells, rents, or shares your personal data with third parties for advertising or commercial purposes. Period. Your registration details, betting history, and banking data are yours — and ddu55 treats them that way.

You Control Your Data

Under the LGPD, you have the right to access, correct, port, and request deletion of your data at any time. ddu55 provides a direct channel for exercising these rights, with responses within 15 business days.

Transparent Updates

When this Privacy Policy is updated, ddu55 will notify you by email and through an in-platform notification in advance. No material change to how your data is processed takes effect without prior notice.

Minimum Necessary Retention

Ddu55 retains your data only for as long as necessary to fulfill the purposes described in this policy or to meet applicable legal obligations. Data that is no longer needed is securely deleted or anonymized.

Your LGPD Rights at ddu55

The LGPD guarantees these rights — and ddu55 fully respects them

Right 01
Data Access

You may request a complete copy of all personal data ddu55 holds about you — including your registration details, betting history, transactions, and recorded communications.

Right 02
Data Correction

If any information on your ddu55 account is incorrect or out of date — such as your address, email, or phone number — you can request a correction at any time through support or directly in your account dashboard.

Right 03
Data Deletion

You may request the deletion of your personal data from ddu55 when it is no longer needed for the purposes for which it was collected, subject to any legal retention obligations.

Right 04
Portability

Upon request, ddu55 provides your data in a structured, machine-readable format, allowing you to transfer it to another data controller, as provided for under the LGPD.

Right 05
Consent Withdrawal

When data processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect any processing already carried out on the basis of that prior consent.

Right 06
Right to Object

You may object to data processing carried out on the basis of legitimate interest or for marketing communications purposes. ddu55 will review the request and communicate the outcome within 15 business days.

Last updated: January 2026  |  version 3.1

1. Who We Are and How to Contact Us

This Privacy Policy describes how the ddu55 — sports betting and online casino platform available at ddu55.com — collects, uses, stores, and protects its users' personal data in accordance with the General Data Protection Law (LGPD — Law No. 13.709/2018).

Ddu55 is the controller of the personal data processed under this policy. To exercise your rights, ask questions, or submit a privacy-related request, please get in touch:

  • Email: contato@ddu55.com
  • Live chat: available 24/7 on the ddu55.com platform
  • WhatsApp: Portuguese-language support, available 24 hours a day

By creating a ddu55 account, making a deposit, or using any feature on the platform, you confirm that you have read and understood this Privacy Policy.

This policy applies to all ddu55 services: Sports Betting (football — Brasileirão, Copa Libertadores, Copa do Brasil —, e-sports, MMA/UFC, basketball NBB and others), Live Casino, slots, progressive jackpots, crash games and poker. Please also read our Terms and Conditions for the complete agreement governing use of the platform.

2. What Personal Data We Collect

Ddu55 collects personal data at different points during your interaction with the platform. Below we list the categories of data collected and the circumstances in which this occurs.

2.1 Data provided directly by you

  • Registration: full name, CPF, date of birth, address, email address, and mobile number;
  • Identity verification (KYC): copy of a government-issued ID (National ID, Driver's License, or passport), a selfie, and proof of address;
  • Payments: data required to process deposits and withdrawals via Pix, credit/debit card, PicPay, Mercado Pago, boleto bancário, or TED bank transfer — including Pix keys, banking details for TED transfers, and card information (stored in tokenized form);
  • Communications: messages sent to ddu55 support via live chat, WhatsApp, or email.

2.2 Automatically collected data

  • Usage data: full history of bets placed, games accessed, events watched, and account balance;
  • Technical data: IP address, browser type and version, operating system, device model, screen resolution, and unique device identifiers;
  • Browsing data: pages visited on ddu55.com, time spent, traffic source (organic search, direct link, etc.), and clicks recorded;
  • Cookies and similar technologies: as detailed in section 8 of this policy.
Data Category Examples When It Is Collected
Identification Full name, CPF, date of birth Registration
Contact Email, phone number, address Registration
Financial Pix key, banking details, tokenized card Deposit and withdrawal
Identity National ID/Driver's License, proof of address KYC Verification
Transactional Betting history, deposits, withdrawals Platform usage
Technical IP address, device, browser Automatic access

3. How We Use Your Data

Ddu55 uses your personal data exclusively for the following purposes:

  • Account creation and management: process your registration, verify your identity, and maintain access to the platform;
  • Service delivery: process Sports Betting, casino games, deposits, and withdrawals securely;
  • Identity Verification: meet KYC (Know Your Customer) regulatory requirements and anti-money laundering obligations;
  • User support: handle support requests, resolve complaints, and respond to inquiries submitted via chat, WhatsApp, or email;
  • Security and fraud prevention: detect and prevent unauthorized access, multiple-account usage, and other fraudulent activity;
  • Transactional communications: send betting confirmations, withdrawal notifications, security alerts, and important account updates;
  • Marketing communications: send promotions, bonuses, and ddu55 news exclusively to users who have opted in to this type of communication;
  • Platform improvement: analyze aggregated usage patterns to improve the user experience, fix bugs, and develop new features;
  • Legal obligations: comply with orders from regulatory or judicial authorities as required under applicable Brazilian law.

As required by the LGPD, ddu55 identifies the legal basis for each personal data processing activity:

  • Contract performance: processing required to deliver the contracted services — registration, betting, payments, and support;
  • Legal obligation: identity verification (KYC), anti-money laundering, and record retention as required by regulation;
  • Consent: marketing communications and non-essential cookies — you may withdraw consent at any time;
  • Legitimate interest: fraud prevention, platform security, and aggregated usage analysis for improvements — always proportionate and in respect of your rights.

5. Sharing Data with Third Parties

Ddu55 does not sell or rent your personal data. Sharing only occurs in the following situations, and always with the minimum data necessary:

5.1 Payment Processing Partners

To process deposits and withdrawals via Pix, credit/debit card, boleto bancário, PicPay, Mercado Pago, or TED bank transfer, ddu55 shares only the data strictly required with the financial institutions and payment processors involved in each transaction. All partners are contractually bound to handle your data securely and confidentially.

5.2 Game and platform providers

Casino, slots, and crash game providers (such as Pragmatic Play, Evolution, and others) receive only an anonymous user identifier for game operation purposes — with no access to your name, CPF, or banking details.

5.3 Technology service providers

Companies that support ddu55's operations — such as hosting providers, anti-fraud systems, customer support platforms, and analytics tools — may access personal data to the extent strictly necessary to provide their services. All are subject to confidentiality agreements and LGPD compliance obligations.

5.4 Competent Authorities

Ddu55 may share data with regulatory, judicial, or law enforcement authorities when legally required to do so — for example, in money laundering investigations, fraud cases, or by court order. In such cases, ddu55 will notify the user whenever legally permitted.

Ddu55 never shares your personal data with advertisers, data brokers, or other betting platforms. If you receive unsolicited communications from third parties claiming to be a ddu55 partner, please contact our support team immediately.

6. Data Storage and Security

Ddu55 servers are hosted in certified data centers that meet high physical and logical security standards. The security measures in place include:

  • SSL/TLS encryption on all communications between the user's device and ddu55's servers;
  • Encryption at rest for sensitive data stored in the database — including CPF, banking details, and identity documents;
  • Restricted access controls: only employees with a legitimate business need may access users' personal data, with auditable access logs;
  • Intrusion detection system with continuous security anomaly monitoring;
  • Regular encrypted backups stored across geographically separate locations;
  • Vulnerability testing and periodic security audits conducted by internal teams and external consultants.

In the event of a security incident that may affect your personal data, ddu55 will notify the Autoridade Nacional de Proteção de Dados (ANPD) and the affected users within the timeframes established by the LGPD.

7. How Long We Keep Your Data

Ddu55 retains personal data for as long as necessary to fulfill the purposes described in this policy, in compliance with applicable legal obligations:

  • Registration data and active account: retained for the full duration of your ddu55 account;
  • Financial transaction history (deposits, withdrawals): minimum of 5 years after the last transaction, as required by regulatory standards and Brazilian tax law;
  • Identity verification data (KYC): a minimum of 5 years after account closure;
  • Betting records: a minimum of 2 years after the bet is placed;
  • Support communications: 2 years after the case is closed;
  • Non-essential cookie data: in accordance with each cookie's expiration period, as detailed in section 8.

Once retention periods expire, data is securely deleted or irreversibly anonymized. Requests for early data deletion are reviewed on a case-by-case basis, subject to legal obligations that may prevent immediate removal.

8. Cookies and Tracking Technologies

Ddu55 uses cookies and similar technologies to ensure the platform runs properly, improve the user experience, and analyze service usage. A cookie is a small text file stored on your device when you access ddu55.com.

8.1 Types of cookies used

  • Essential cookies: required for the platform's core functionality — session authentication, bet slip management, language preferences, and security. These cannot be disabled without affecting how ddu55 operates;
  • Performance and analytics cookies: collect aggregated, anonymous data on how users navigate ddu55.com — which pages are visited most, load times, and errors encountered. Used to improve the platform;
  • Functionality cookies: remember preferences such as display theme, accessibility settings, and personalized notifications, to provide a more consistent experience;
  • Marketing cookies: used only with your explicit consent, to send you relevant communications about ddu55 promotions and news. You may withdraw this consent at any time in your account settings.

8.2 How to manage cookies

You can manage your cookie preferences through the privacy settings panel available on ddu55.com or through your browser settings. Disabling essential cookies may affect how the platform functions. Analytics and marketing cookies can be turned off without impacting ddu55's core features.

9. Protection of Minors

Ddu55 services are intended exclusively for users aged 18 and over. The platform does not knowingly collect personal data from minors. If we identify that a minor has created a ddu55 account, the account will be closed immediately and all associated data will be deleted.

If you believe a minor has created an account on ddu55, contact support immediately at contato@ddu55.com or via 24-hour live chat.

10. How to Exercise Your LGPD Rights

To exercise any of your rights under the LGPD regarding your personal data at ddu55, reach out through the channels below, stating the right you wish to exercise, your identification details, and, where possible, the specifics of your request:

  • Email: contato@ddu55.com (subject line: "LGPD Request")
  • Live chat: available 24/7 at ddu55.com
  • WhatsApp: Portuguese-language support, available 24/7

Ddu55 will respond to all personal data requests within 15 business days from the date of receipt. For complex cases requiring additional time, you will be notified with an explanation. To verify your identity before processing the request, ddu55 may ask for confirmation via your registered email or a verification code sent to your mobile phone.

If you do not receive a satisfactory response from ddu55 regarding your personal data requests, you have the right to file a complaint directly with the Autoridade Nacional de Proteção de Dados (ANPD) — the federal authority responsible for overseeing LGPD compliance in Brazil.

11. Data Protection Officer (DPO)

Ddu55 has appointed a Data Protection Officer (DPO) responsible for overseeing the platform's privacy practices, handling data subject requests, and serving as the point of contact with the ANPD.

To contact ddu55's DPO directly regarding data protection matters specifically, use the email contato@ddu55.com with the subject line "DPO — Privacy". The DPO will respond within 15 business days.

12. Changes to this Privacy Policy

Ddu55 may periodically revise this Privacy Policy to reflect changes in legislation, the services offered, or data processing practices. When material changes occur, ddu55 will notify you via your registered email and an in-platform notification at least 15 calendar days before the changes take effect.

The most up-to-date version of this policy is always available at ddu55.com/privacy-policy. The date of the last update is shown at the top of the document. We recommend reviewing this policy periodically to stay informed about how your data is handled.

Continued use of ddu55 services after any changes to this policy take effect constitutes acceptance of the updated terms. If you disagree with any change, please contact support before continuing to use the platform.

This Privacy Policy supplements the Terms and Conditions of ddu55. In the event of any conflict between the two documents regarding the processing of personal data, this Privacy Policy shall prevail. For questions, contact ddu55 support in Portuguese, available 24 hours a day.

Your Data Protected. Your Bonus Guaranteed.

At ddu55, you bet with real security. Sign up now, make your first deposit via Pix, and get a 100% bonus — up to R$ 500.00 to use on Brasileirão, e-sports, live casino, and all available events. LGPD compliant, SSL encryption, and withdrawals in 4 minutes.

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Privacy Questions at ddu55

The most common questions about how your data is handled on the platform

No. ddu55 does not sell, rent, or transfer your personal data to third parties for advertising or commercial purposes. Your data is shared only with partners strictly necessary to operate our services — payment processors for Pix, card, and boleto transactions; game providers using anonymous identifiers; and technology service providers bound by confidentiality agreements. Under no circumstances is your data used for advertising outside ddu55 or shared with other betting platforms. If you receive unsolicited communications from third parties claiming to be affiliated with ddu55, please contact our support team immediately.

To request deletion of your data, contact ddu55 support via live chat, WhatsApp, or email at contato@ddu55.com with the subject line "LGPD Request — Data Deletion". ddu55 will process the request within 15 business days. Please note that some data must be retained to meet legal obligations even after account closure — for example, financial transaction records must be kept for a minimum of 5 years under tax and anti-money laundering legislation. In such cases, ddu55 will inform you which data must be retained and for how long. Data not subject to legal retention requirements will be deleted or anonymized within the applicable timeframe.

ddu55 uses two types of cookies: essential and optional. Essential cookies are required for the platform to function — session authentication, security, and basic preferences — and cannot be disabled without affecting your ability to use the services. Optional cookies (performance analytics and marketing) are only activated with your explicit consent and can be managed through the privacy panel at ddu55.com or through your browser settings. Disabling optional cookies does not affect betting, payments, or casino access — only personalization and usage analytics. Disabling marketing cookies means you will not receive personalized promotional communications from ddu55 on that device.

For Pix deposits, ddu55 stores only the Pix key used in the transaction and the unique transaction identifier — required to track the deposit and process future withdrawals to the same account. Credit and debit card details are stored in tokenized form by a PCI-DSS certified payment processor, meaning the full card number is never stored on ddu55's servers — only a secure token representing the card. Bank transfer details (bank, branch, account number) are stored to facilitate future withdrawals and can be removed upon request to support. Under no circumstances does ddu55 request or store banking passwords or bank authentication tokens.

Real privacy. Real betting.

Ddu55 takes your data seriously and respects every detail of the LGPD. Create your account, deposit via Pix from as little as R$ 20.00, and get a 100% bonus — up to R$ 500.00 to use on Brasileirão, e-sports, live casino, and much more.

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